At ScreenUp®, we are committed to your satisfaction and stand behind the quality of our products. If you receive a damaged or incorrect product, we’re here to make it right. Please read our Returns and Refunds Policy carefully for a smooth and hassle-free return process.

Eligibility for Returns:

We accept returns under the following conditions:

• Damaged Product: If you receive a product that is broken or damaged during transit, we will gladly accept the return.
• Incorrect Product: In the rare event that you receive a product that is different from what you ordered, we will process a return for you.

How to Request a Return:

To initiate a return, please follow these steps:

1. Submit a Return Request: Contact our customer support team at support@screenup.in within 2 days of receiving your order. In your email, include the following information:

   • Your order number
   • A video of you opening the parcel, clearly showing the damaged or incorrect product
   • A brief description of the reason for the return

2. Approval: Our team will review your request and, if eligible, provide you with a return authorization.

3. Return Shipment: Once your return request is approved, securely pack the product in its original packaging and ship it to us using a trusted courier service. Be sure to include a copy of the return authorization in the package.

Refund or Replacement:

Upon receiving and inspecting the returned product, we will take the following action:

• Refund: If you choose a refund, we will process it to the original payment method used for the purchase. Please allow 8-10 business days for the refund to be processed.

• Replacement: If you opt for a replacement, we will ship the correct or undamaged product to you at no additional cost. Replacement items will be sent as soon as possible after the return is received and verified.

Non-Returnable Items:

Please note that some items are non-returnable, including but not limited to:

• Products damaged due to misuse, negligence, or accident.
• Products with visible signs of wear and tear.
• Products returned without prior approval or outside the specified return window.

Comfort and Satisfaction:

At ScreenUp®, we care about your experience and comfort. We want to ensure that your shopping journey is as seamless and stress-free as possible. If you encounter any issues with your order or have any questions about our return process, please reach out to us. We are dedicated to resolving any concerns promptly and to your satisfaction.

Contact Us:

If you have any questions or need assistance with the return process, please contact our customer support team at support@screenup.in. We are here to help and ensure your satisfaction.

Thank you for choosing ScreenUp. Your trust in our products and services is greatly appreciated.